Cancellation & Deposit Policies

Cancellation

We understand that plans can change, and we strive to be as accommodating as possible. However, please note that when you book our services, we reserve that time exclusively for you and often decline other potential clients to ensure availability for your pet. With this in mind, we have established the following cancellation policy:

House Sitting Bookings

Cancellation 7 or more days before the start date: Full refund issued.Cancellation between 4 and 6 days before the start date: 50% of the original booking fee is due.Cancellation 3 days or less before the start date: 100% of the original booking fee is due.

Cancellation 3 or more days before the scheduled visit: Full refund issued.Cancellation between 24 hours and 3 days before the scheduled visit: 50% of the original booking fee is due.Cancellation less than 24 hours before the scheduled visit: 100% of the original booking fee is due.

Standard Drop-In Visits

Holiday Bookings

Due to the high demand for pet sitting services during holiday periods, the following policy applies to all holiday rate bookings:

Cancellation 30 or more days before the start date: Full refund issued. Cancellation between 8 and 29 days before the start date: 50% of the original booking fee is due. Cancellation 7 days or less before the start date: 100% of the original booking fee is due.

Please understand that holiday schedules often fill to 100% capacity, sometimes months in advance. As a result, we must decline other potential bookings once our calendar is full. Because it becomes increasingly difficult to fill cancelled slots as the holiday approaches, this policy helps compensate for lost income that would otherwise have been secured.

Please note that no booking is confirmed until a 50% deposit of the total booking fee has been paid. This requirement applies to all bookings and is especially important for holiday reservations. Until a deposit is received, your requested dates remain available for other clients to book.

We appreciate your understanding and cooperation. If you have any questions regarding this policy, please don't hesitate to reach out. We look forward to caring for your beloved pet!

Deposit Policy